Customer Protection

Refund & Cancellation Policy

Last Updated: March 2026 • 7-Day Money-Back Guarantee • Codegena / WAXP

1. Policy Overview

This Refund & Cancellation Policy applies to all purchases of WAXP - WhatsApp Contacts Exporter licenses made through our authorized merchant platforms (including Gumroad and connected payment processors).

We strive to provide reliable software that helps thousands of marketers, sales professionals, and small business owners streamline their WhatsApp contact management. If WAXP does not deliver on that promise for you, we honor our refund commitment promptly.

2. Refund Eligibility Window (7 Days)

You are eligible for a complete, 100% refund if:

  • You submit your refund request within seven (7) calendar days from the exact date and time of purchase.
  • The software does not function as described, encounters technical errors on your version of Google Chrome / WhatsApp Web, or fails to satisfy your operational expectations.
  • You accidentally purchased duplicate licenses or selected the incorrect tier.

3. How to Request a Full Refund

Requesting a refund is simple and takes less than a minute. You do not need to fill out complicated forms or phone a call center:

  1. Send an email to our support team at [email protected].
  2. Use the subject line: WAXP Refund Request - [Your Order # or Email].
  3. Include either:
    • The email address you used during purchase on Gumroad, OR
    • Your Gumroad receipt / order number, OR
    • Your WAXP Pro license key.
  4. Optional: Briefly tell us why it didn't work for you (e.g., error encountered, missing feature). While not required to receive your refund, your feedback helps us improve future releases.

4. Processing & Settlement Timeframes

Once we receive your refund request email:

  • Support acknowledgment & issuance: We review and issue the refund directly in our merchant platform within 24 to 48 hours (often much faster, even on weekends).
  • Bank / Card settlement: After we issue the refund, the funds are credited back to your original payment method (Credit Card, Debit Card, PayPal, etc.). Depending on your card issuer or banking institution, it typically takes 3 to 7 business days (up to a maximum of 10 business days) for the credit to appear on your bank statement.
  • You will receive an automated confirmation email from Gumroad once the refund has been triggered.

5. License Key Deactivation

When a refund is approved and processed:

  • The associated WAXP Pro license key will be automatically revoked and deactivated in our licensing database.
  • Your extension will revert to the standard Free Tier (allowing up to 4 contacts per export for trial testing).
  • Any Excel spreadsheets you have already exported to your computer remain yours to keep.

6. Subscription & Renewal Cancellation

If you purchased a recurring subscription tier:

  • You can cancel your recurring subscription at any time with a single click via the link provided in your Gumroad receipt email or by logging into your Gumroad account.
  • You may also email us at [email protected] and ask us to cancel future renewals on your behalf.
  • Upon cancellation, your license key will remain active until the end of your currently paid billing period, with zero future renewal charges.
  • If you purchased a Lifetime License, this is a one-time purchase with no recurring fees or automatic renewals.

7. Friendly Resolution & Chargebacks

We are an independent software team operating with full transparency. If you have an issue with your purchase, a billing question, or need a refund, please email us first at [email protected] before filing a payment dispute or chargeback with your bank or credit card company.

Bank chargebacks can take 60 to 90 days to resolve and often freeze customer accounts, whereas emailing us directly guarantees a full resolution within 24 to 48 hours.

8. Support & Assistance Contact

For any questions regarding this policy, order status, or technical support, please contact us directly: